Return & Refund Policy

Luckeep Return Policy

30-Day Return Window

We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.
Returns requested after 30 days of the delivery date will not be accepted.

Eligibility for Return

To qualify for a return:

  • The item must be in the same condition you received it — unused, unworn, and with less than ten (10) miles on the odometer for e-bikes.

  • All original items included in the box (charger, keys, tools, hardware, etc.) must be returned.

  • The item must be in its original packaging.

  • A receipt or proof of purchase is required.

Damages and Issues

Please inspect your order immediately upon delivery.
If you receive a defective, damaged, or incorrect item, contact us right away at contact@luckeepus.shop so we can evaluate the issue and make it right.

How to Start a Return

To initiate a return, please email us at contact@luckeepus.shop.
If your return is approved:

  • We will send you a return shipping label and detailed instructions.

  • Items returned without prior authorization will not be accepted.

  • Customers who choose to ship the item back on their own are responsible for the return shipping cost.

For any questions about returns, you can always reach us at contact@luckeepus.shop.

Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

  • Products purchased from unauthorized resellers

  • Items damaged due to human error or misuse

  • Special orders

  • Sale items or gift cards

  • Giveaways or free promotional items

Return Shipping & Handling Fees (Non-Quality Issues)

Product Type Return Fee per Item
Luckeep E-Bikes $260
Chain Lock, Phone Holder, Mirrors $15
Front/Rear Basket, Front Rack, Saddlebag $20
E-Bike Batteries $30

Exchange Policy (Non-Quality Issues)

Exchanges are available only for unused, unworn, and unopened items with less than 10 miles on the odometer.

Timeframe Exchange Type Fee
Within 30 Days Same model, different color $260
Within 30 Days Different model $260 + price difference
Over 30 Days Not eligible for exchange —

Refund Policy

Luckeep Refund Terms

Situation Resolution
Quality issues Full or partial refund (Contact: contact@luckeepus.shop)
Received wrong item Free exchange or full refund
Damaged or missing accessories Replacement accessories or partial refund
Customer cancels before shipping 10% deduction as processing fee
Customer cancels after shipping $260 shipping charge per e-bike deducted from refund

Refund for Price Differences

  • Within 7 days: Partial refund for price difference.

  • After 7 days: No refund for price difference (a free gift may be provided instead).

Note: Luckeep reserves the right to manage all promotional activities and interpret all discount and pricing policies.

Change of Delivery Address

If you need to modify your delivery address after placing your order, a $30 per item fee will apply.

Refused Deliveries

If a customer refuses to accept delivery:

  • A $260 shipping fee per item will be deducted from the refund, or

  • The customer must pay $260 per item if requesting a re-shipment.

Important Notice

All policies stated above are subject to Luckeep’s discretion and may change without prior notice.
Please review our policies carefully before initiating any return, exchange, or refund request.

📍 956 E Erie Ave, Philadelphia, PA 19134
📧 contact@luckeepus.shop
🌐 https://luckeepus.shop/