Payment

If you pay by credit card, your payment could be somehow denied at the checkout by our system in defense against possible credit card fraud. It's a good idea to call your credit card company or bank ahead of time to let them know about the purchase so that it doesn't get declined.

Under such circumstance, here are 3 solutions for you:

1. If you have a PayPal account, please try to pay by PayPal.

2. Please switch to your other credit/debit cards.

3. If you do not have a PayPal account, please select PayPal still at the checkout page & click the complete order button. Then you'll be directed to a page with access to both PayPal and Debit/Credit card payment (for the latter option, you don't have to register for PayPal).

As following steps:

Step 1. Select PayPal (even if you don't have a PayPal account)

Step 2. Click on "Pay with Debit or Credit Card".

Step 3. Fill in your credit card info and complete your order.

This Payment and Financial Services Policy outlines the methods of payment accepted, billing processes, and financial services provided by Luckeep. Our goal is to ensure a seamless and secure transaction experience for all customers.

Accepted Payment Methods

We accept the following payment methods for purchases made on our WooCommerce online store:

• Credit and Debit Cards: Visa, MasterCard, American Express, Discover
• Digital Wallets: PayPal, Apple Pay, Google Pay

Payment Processing

All payments are processed through secure, encrypted gateways to protect your financial information. Once your payment is authorized, you will receive a confirmation email with the details of your purchase. Please ensure that your billing information matches the information on file with your financial institution to avoid any delays.

Billing Information

• Billing Address: Ensure that your billing address matches the address associated with your payment method.
• Invoices: An electronic invoice will be sent to your email upon completion of your order. If you require a printed copy, please contact our customer service.

Currency

All transactions are conducted in U.S. Dollars (USD). We do not support currency conversion at this time.

Sales Tax

Sales tax is applied based on the shipping address and is calculated during the checkout process. The tax rate is determined by the state and local laws applicable to the shipping address.

Refunds and Returns

For details on our refund and return policy, please refer to our Return Policy. Refunds are processed back to the original payment method and may take 5-7 business days to reflect in your account, depending on your financial institution.

Disputes and Chargebacks

If you believe there has been an error in billing or a fraudulent transaction, please contact our customer support immediately. We will work with you to resolve the issue as quickly as possible. Unauthorized chargebacks will be contested.

Payment Security

We prioritize your security by:

• Using SSL encryption for all transactions
• Partnering with PCI DSS compliant payment processors
• Regularly monitoring our systems for potential vulnerabilities

Customer Support

For any payment-related inquiries or issues, please contact our customer support team:

• Email: support@luckeepebike.us
• Store Address: 702 Knapp St, Oshkosh, WI 54902
• Live Chat: Available on our website

By using our website and making a purchase, you agree to comply with this Payment and Financial Services Policy. We reserve the right to update or modify this policy at any time. Any changes will be posted on our website.